Player

Terms of Service

Last updated 10 November 2026

1. About these terms

These terms are an agreement between you and NXT4 PRO LTD ("NXT4 PRO", "we", "us"), a company registered in England and Wales, company number 16796879, registered office 16–18 Hall Street, Southport, England, PR9 0SE. They cover your use of NXT4 PRO Player at my.nxt4pro.com ("the app"). By creating an account you agree to these terms and to our Privacy Policy.

2. Who can use the app

• You must be 16 or over. We check your date of birth when you sign up and do not allow accounts for anyone younger.
• The information you give us, including your date of birth, must be true and kept up to date.
• Your account is for you only. Do not share your login, and keep your password safe. You can add two-step sign-in where it is available.

3. What the app does

The app lets you record daily wellness check-ins, log matches and training, track your personal bests, create gym sessions and create injury recovery plans. Gym sessions and recovery plans are written for you by an automated writing service, based on the information you give us (see our Privacy Policy). You can choose to connect a coach or academy that uses NXT4 PRO.

4. Health and safety

• Gym sessions and recovery plans are general guidance only. They are not medical advice, a diagnosis or a replacement for a physiotherapist, doctor or qualified coach, and nobody from NXT4 PRO has examined you.
• Stop any exercise that causes sharp pain, dizziness or anything that worries you, and get it checked.
• If you tell the app about a head injury, a suspected break, numbness, severe swelling or other warning signs, it will not make a plan and will ask you to see a professional first. If you are seriously hurt, go to A&E or call 999. For advice, call NHS 111.
• If you have a medical condition, an injury or additional needs, check with a professional before starting a new programme. If you are 16 or 17, we recommend talking to a parent or carer about your training.
• You are responsible for using equipment safely and training within your ability.

5. Subscriptions and payment

• After setting up your account, you need a subscription to use the app: £10.99 a month or £99.99 a year. Prices include VAT where it applies. There is no free trial.
• Payments are taken by our payment provider, Stripe. We never see or store your full card details.
• Your subscription renews automatically at the end of each month or year until you cancel. We charge the card you used unless you change it.
• If a payment fails, Stripe will try again for a short period and you keep access while it does. If payment still fails, your subscription ends and the app locks until you subscribe again.
• If we ever change the price, we will tell you by email at least 30 days before it affects you, and you can cancel before then.

6. Cancelling and refunds

• You can cancel at any time from My profile, using Manage, change card or cancel. You keep access until the end of the period you have paid for, and you will not be charged again.
• 14-day right to cancel. If you are a consumer in the UK, you can cancel your first subscription within 14 days of starting it. Email support@nxt4pro.com and we will refund you, less a fair amount for the days you used the app during that time.
• Apart from that, we do not give refunds for part of a month or year, unless the law says we must, for example if the app has not been provided as described.
• Deleting your account cancels your subscription straight away and does not give a refund for the rest of the period.

7. Connecting a coach or academy

• Connecting a coach or academy is optional. You connect using a code they give you.
• You choose what they can see: check-ins, your log and personal bests, injuries, gym sessions, or none. You can change this or disconnect at any time. They can only view what you share and cannot change anything in your app.
• Your coach or academy is responsible for how they use what you share with them. Connecting does not change your subscription.

8. Acceptable use

You agree not to:

• give false information, including your age, or create an account for someone else
• try to access another person's account or data, or get round the app's security, age checks or limits
• copy, scrape, reverse-engineer or resell the app or its content
• use the app to break the law or harm anyone

9. Your content

What you record in the app stays yours. You give us permission to store and use it only to run the app for you, as set out in our Privacy Policy. The plans the app writes for you are for your own personal use.

10. Availability and changes

We work to keep the app available and secure but cannot promise it will always be uninterrupted or error-free. We may improve or change features. If we make a change that significantly reduces what you pay for, we will tell you and you can cancel and receive a refund for any unused period you have paid for.

11. Ending your account

You can delete your account at any time from My profile. This deletes your data as described in our Privacy Policy. We may suspend or close an account that seriously or repeatedly breaks these terms, for example by lying about age or misusing the app. Where it is fair to do so, we will warn you first and refund any unused period.

12. Our responsibility to you

• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing affects your legal rights as a consumer.
• We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.
• Because plans are general guidance (section 4), we are not responsible for injury caused by ignoring pain or warning signs, training beyond your ability, or not following professional advice.

13. Changes to these terms

We may update these terms. If a change matters, we will email you at least 30 days before it takes effect. If you do not agree, you can cancel before then.

14. Law and complaints

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts. If you are unhappy with anything, please contact us first at support@nxt4pro.com and we will try to put it right.

15. Contact

Support: support@nxt4pro.com
General: contact@nxt4pro.com

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